Appreciative Inquiry Vs Problem Solving

Problem-solving

What to fix

Appreciative Inquiry

What to grow

Thinks in terms of: problem, symptoms, causes, solutions, action plan, intervention and all too often blame Thinks in terms of: good, better, possible
Breaks things into pieces, leading to fragmented responses AI keeps the big picture in view, focusing on an ideal and how its roots lie in what is already working
Slow pace of change – requiring a lot of positive emotion to make real change Quickly creates a new dynamic – with people united around a shared vision of the future
Assumes an organisation is made up of a series of problems to be overcome, creating a deficit culture Assumes an organisation is a source of limitless capacity and imagination, creating an appreciative culture